Terms & Conditions

PRICES: All prices are subject to change without notice. Please contact your account manager for more details.

MINIMUM ORDER: $75.00 U.S. Dollars not including shipping.

QUOTES: Quotes will be provided for any custom product upon request. Grand Image provides quotes for OED, LTD, BED and commissions within 24 hours from request. Grand Image provides quotes for Framing or Licensing within 48 hours from request. Quotes for quantity and Alternative Substrates may take longer than 24-48 hours and you will be notified of approximate time frame upon request of quote. Grand Image will provide crop references with quote forms if applicable. Quotes are valid 90 days from date of issue.

PRINT VARIANCE: Due to variations in substrate manufacture and environmental factors that affect equipment, images are guaranteed to match the size quoted within a tolerance of one quarter inch.

CUSTOM MANIPULATIONS: Design time fees for color manipulations are charged by the hour. Grand Image requires physical references – cannot be sent digitally - for all color comparison or manipulations. All crops and digital manipulations must be approved by the client before Grand Image will proceed with production of the custom product.

TEST STRIPS: Grand Image requires test strips for any image that is quoted above our enlargement standards/guarantee. Test strips are $25. If a test strip is required by Grand Image, the enlargement is approved and the PO for the custom print is issued, Grand Image will waive the $25 test strip fee.

WRAPS: You may order Solid Color wraps in Black, Turkish Coffee, & White for both Limited Edition (LTD) & BED, and other Solid Color wraps upon requests for LTD orders. Grand Image requires a physical color references for any specific color requests. You may also specify Gallery (formerly Mirror) wraps around the image for gallery wrapping.

TURNAROUND: Limited Edition (LTD) and BED ships within 5-10 business days from receipt of PO and established payment. OED ships within 7-12 business days from receipt of PO and established payment. Orders with more than 10 paper items or including more than 5 canvas items may take longer. Grand Image will indicate the turnaround for all custom prints and manipulations, volume orders, commissions or alternative substrates on the quote form.

RUSH FEES: Rush fees are established for any purchase order requiring a turnaround less than the turnaround indicated on the quote form. Rush fees for Limited Edition (LTD), BED or OED is $10 per print with a $250 maximum total fee. Grand Image will determine rush fees for all custom prints/manipulations, volume orders, commissions or alternative substrates at time of order.

USAGE: Grand Image products are for wall décor use and may not be altered including, but not limited to, canvas transfers, etc. without written permission. Grand Image prohibits any posting of Grand Image imagery on websites without prior approval or written permission. Please contact your account manager for permission to post imagery online or to use our images for marketing purposes.

INVOICES: Upon shipment of your order, Grand Image emails digital copies of all invoices. Each invoice includes a tracking # for your shipment. The digital version is the only copy you will receive unless you notify Grand Image of your preference to receive a physical copy via US postal mail. Please designate the appropriate recipient’s email address on the accounting portion of this document.

SHIPPING: Your order confirmation or quote form will designate if your purchase order will ship from a location other than Seattle. Larger orders may be shipped by common carrier. Customers may specify carrier or freight forwarder. In the event your account is not on terms, estimated shipping charges must be prepaid by credit card before Grand Image will ship your order. Once the actual shipping charges are incurred, a credit to your card will be issued if applicable. Grand Image requires notice of any damage or discrepancy with product or invoice within 3 business days of receipt of product.

DROP SHIPPING: If you request a drop ship to another location other than a facility owned or operated by the "bill to" account, please make the recipient of your purchase order aware. Grand Image requires notice of any damage or discrepancy with product or invoice within 3 business days of receipt of product.

PAYMENT: Payment must be made in U.S. Dollars. Payment due dates of all approved terms are computed from shipment/invoice date. Sender must pay for all costs of wire transfers of funds, and for any costs of currency conversion. We accept VISA, MasterCard, and American Express. There is a $5,000 credit card charge limit per sales order. A $35 service charge will be levied on any account for a returned check.

RETURNS: Grand Image policy warranties against manufacturer defects only. Manufacturer defects do not include damage due to climate, mishandling in storage and improper installation. Grand Image requires notice of any freight damage or discrepancy with product or invoice within 3 business days of receipt of product. Grand Image extends account credit on acceptable returns. Grand Image does not issue refunds. All custom prints (OED, Limited Edition (LTD), BED, Alternative Substrates) and/or commissioned works are non-refundable nor returnable. No return of stock/inventoried artwork will be accepted as a return if artwork has been trimmed, stretched, framed or altered in any way unless prior approval has been granted by the account manager. Shipping charges are non-refundable. Deposits are non-refundable. All qualified or approved returns must be shipped or returned to Grand Image in the same or similar packaging used by Grand Image. Returned artwork damaged by packaging will not be accepted. The customer is responsible for clarifying proper packaging with Grand Image.

CREDITS: Account credits issued by Grand Image will be available on your account for 90 days. After 90 days, the credit will no longer be available.

NEW ACCOUNTS: All purchase orders will require pre-payment at time of order, unless terms are approved prior to shipping order. Approval of terms can take up to three weeks. Terms apply to orders over $500 net and to non-custom order items. All custom product and orders require a 50% deposit upon receipt of purchase order with pre-determined terms on balance post-shipment.

DEPOSITS: All deposits received by Grand Image, Ltd. are non-refundable.

While Grand Image, Ltd. uses reasonable efforts to include accurate and up-to-date information on this website, it makes no representations as to the accuracy, timeliness or completeness of that information. In using this website, you agree that its information and services are provided "as is, as available" without warranty, express or implied, and that you use this site at your own risk.

To the fullest extent permissible by applicable Washington State law, Grand Image, Ltd. disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. Grand Image, Ltd. does not warrant that this website, its servers or emails sent from Grand Image, Ltd. are free of viruses or other harmful components.

Grand Image, Ltd. shall not be liable for any damages or costs, direct, indirect, incidental, punitive, or consequential arising out of or in any way connected with your use of any information or service accessed through this website.

You further agree that Grand Image, Ltd. and any other parties involved in creating, maintaining, and delivering this site's contents have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the information, services, or content contained on or otherwise accessed through this website.

Grand Image, Ltd. shall assume no liability for any errors, omissions, or inaccuracies in the information provided regardless of how caused. Grand Image, Ltd. shall assume no liability for any decisions made or actions taken or not taken by the user of the applications in reliance upon any information or data furnished hereunder.

We reserve the right to make changes to our Terms and Conditions at any time and in our sole discretion. As such, you should review those policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions are held to be invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

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